Online Account Management
- How to Change User Details?
- How to Retrieve Password?
- How to Change Password?
- How to configure hardware SIPphone or softphones?
- How to register as a new user ABC-VoIP?
- How to login into my account?
- How to view Call History?
- How can I setup VoIP Speed Dial?
- How to view Call Rates?
- How to find out the cost per minute of a call?
- How to initiate Callback?
- How to Get Caller ID with ABC-VoIP?
- How to contact Support Team?
- How to set up a Notification?
- How to create the Phone Book?
- How to add a new Phone Number?
- How to Import Phone Numbers from CSV file?
- How to buy new Direct Inward Dialling Number (DID)?
- How to view Invoices?
- How to Preview Next Billing?
- How to view the Payment History?
In order to change User Details choose “Account Info” in the left menu, and then click on the button “Edit Personal Information”, then you can change your personal information in the window that will appear and confirm your data.
Fig.1.1. Edit Personal Information
Fig.1.2. Updating your personal information
If you lost or forgot your password, you can restore it by clicking on the link below the authentication window.
Fig.1.3. Retrieving Lost Password
Fig.1.4. entering your Email address
If you want to change your Password choose “Password” from the left menu. Then you can enter your new password and confirm it. If you want to clear the entered information click on the “Reset” button, it will delete it.
NOTE: DO NOT USE LETTERS OR OTHER SPCIAL SYMBOLS! PLEASE USE ONLY NUMBERS.
Fig.1.5. Changing your Password
In order to configure your SIP phone hardware and softphones choose the “SIP/IAX Info” from the left menu. The information that you need is:
- Username: your Username
- Secret : your Password
- Host Name: sip.abc-voip.com
You can simply copy and paste this information in your configuration files and do necessary modifications.
Fig.1.6. Configuration for SIP and IAX Client
In order to register an account, click on the following link as shown in screenshot below:
Fig.1.7. Link to Register
Fig.1.8. Entering the required information
If you are already registered, please login into your account clicking on the link “Secure Login”, or go to the URL: https://clients.abc-voip.com you will be redirected to the following page with the login form.
Fig.1.9. User Authentication, Login
To view recent missed, received, or placed calls, use the following method:
Press “Call History” from menu on the left and you can search your calls by month, day or status; also there is a possibility to check the rate and price.
Fig.1.10.Call History Listed
Speed dialling allows you to dial your most frequent contacts by pressing only one or two digits. To create a Speed Dial press “Speed Dial” from the left menu and you can enter the number to assign the code.
With speed dialling, you no longer need to remember long numbers and make mistakes while dialling them.
Fig.1.11. Create Speed Dials number
To see the available destinations and to view the call rates choose “Ratecard” from the left menu, the list will display:
- dialling Prefix
- Selling Rate
The dialling Prefix, Destinations and Selling Rate can be listed in ascending and descending order, for this click on the icon near the chosen column.
In order to find quickly the needed destination choose from the navigation bar in the top the letter which country starts with. All countries with this letter will be displayed, you can select the number of countries listed choosing the value in the box under list.
Fig.1.12. List of the Calls’ Rates
You can simulate the calling process to discover the cost per minute of a call, and the number of minutes you can call that certain number with your current available credit. Click on the “Simulator” in the left menu and discover the cost of your call.
Fig.1.13. Simulating the call process
You can initiate the callback by entering your phone number and the number you wish to call. Click on the “Callback” from the left menu.
Fig.1.14. Initiating CallBack
THIS FEATURE IS TEMPORARY DISABLED.
The caller ID system enables you to add your home phone or cell phone number to allow you to call in, be automatically recognized, and use your telephony services without having to enter your PIN.
For managing this choose “Add Caller ID” from the left menu. You can display the number of Caller ID by choosing it from the drop-down box at the bottom of the table.
Fig.1.15. Adding Caller ID
The Caller ID can be edited or deleted. These options are available in the “Action” table. Click on the icon “Edit” and you will be able to modify, through the following form, the different properties of your Caller ID and confirm your modifications.
Fig.1.16. Modifying the properties of your Caller ID
In case of technical problems please create a ticket. Please make sure that you dialed the correct telephone number. Any low quality or no connection can be due to an inferior network or to a poor coverage in certain regions.
If you want to explain a fault in detail and need our help, you can open a support ticket and consult the status of your existing ticket choosing “Support” from the left menu as shown in the screenshot below:
Fig.1.17. Creating support ticket
Please fill in the information in the ticket correctly so that we can help you accordingly.
You can set up the notification, for this press on the “Notification” from the left menu and enter the required information. “Limit credit notification” allow you to choose the value. You will automatically receive an e-mail notification showing your credit if you select this option and enter the Email notification address. That's a nice convenience to check your credit status.
Fig.1.18. Updating Notification Settings
In order to create your Phonebook choose “Auto dialler” and from the list that will be displayed press “Phone Book”. The Phonebook is set of phone numbers. You can add, remove and edit the phonebook. Click on the icon “Add Phone Book”. You enter the name and description of the Phone Book and click on the button “Confirm Data” and the Phone Book will be created.
Fig.1.19. Adding a Phone Book
The list of numbers in your existing Phone Book can be edited and deleted; to perform these options choose them from the table “Actions”.
Fig.1.20. Editing your current Phone Book
In order to perform this action choose “Auto dialler” and then from the list press Phone Number. Phone list are all the phone numbers attached to a campaign. You can add, remove and edit the phone numbers. To add the new phone number click on the icon “Add Phone Number”.
Fig.1.21. Adding a new Phone Number
Fig.1.22. Confirming the data about new phone number
For importing Phone Numbers from CSV file choose “Auto dialler” from left menu, and press “Import Phone List”.
Choose the phonebook to import, additional fields, and click the button “Import Phonebook”.
Fig.1.23. Importing Phone Numbers List
DID is the number that is assigned to you to connect you to the old PSTN Networks around the world. You buy the number, and send it straight to your sip address. The call will then come to your IPPBX as a real phone line. Then you can use as your phone number, and route it to your IVR or direct extension.
Choose “DID” from the left menu, and there will be several options you can select form:
- Buy New DID
- Add Phone Number to your DID
- Release DID
Select the country where you would like a DID, select a DID from the list and enter the destination you would like to assign it to. In order to call a VoIP number you need to enable VoIP Call.
Fig.1.24. Buying New DID (Direct Inward dialling Number)
Fig.1.25. Adding Phone Number to your DID
Fig.1.26. Releasing DID
View invoices show a history of previously prepared invoices as well as their status in terms of Sent and paid. The section below allows you to see and pay the invoices that you have to pay.
Fig.1.27. Viewing the Invoices
To see the detail information about the invoice click on the icon in the “Action” table, and the invoice will be generated for viewing, in order to print it click on the icon un the right corner of the window “Print”.
Fig.1.28. Detail invoice’s information
If you want to preview the Next Billing press “Invoices” and choose from the list “Preview Next Billing”. The following window will appear, and you will be able to see the next receipt you have to pay with description and cost. Summary of calls since the last billing.
Fig.1.29. Previewing Next Billing
Payment history is the record of payments made. There is option to view this record by choosing “Payment History” from the left menu. The Payment List will be displayed.
Fig.1.30. Viewing the Payment History
- Top directions this week
New Zealand - Fixed$0.014
Germany - Fixed$0.012
New Zealand - Mobile Vodafone$0.056
New Zealand - Mobile Others$0.056
Australia - Fixed City Group$0.017
Belgium - Fixed$0.013
Australia - Mobile Telstra$0.057
Germany - Fixed Frankfurt$0.011
Australia - Fixed$0.021
Canada - Fixed Others$0.006